Refunds and returns
Draft — pending legal review. This has been prepared to align with UAE consumer protection and e-commerce law, but has not been reviewed by legal counsel and must be before launch.
Your statutory rights under UAE Consumer Protection Law apply in full, and nothing here reduces them.
Faulty goods
If a tyre or part we supplied is faulty, bring it back and we will inspect it. Where the fault is a manufacturing defect we will replace it or refund it, and where a manufacturer warranty applies we will handle the claim on your behalf.
Damage from road hazards, impacts, under-inflation, misalignment or fitting elsewhere is not a manufacturing defect. We will always tell you which we believe it is, and show you the evidence.
Unfitted goods
Goods that have not been fitted and remain in their original condition may be returned within a reasonable period, subject to inspection. Special-order items obtained specifically for you may not be returnable, and we will tell you before you order if that is the case.
A tyre that has been fitted to a wheel has been used and cannot be returned as new.
The one-week price-difference right
Under UAE Consumer Protection Law, if we reduce the price of a product within one week of your purchase, you are entitled to a refund of the difference. Contact us with your invoice and we will process it. This applies whether or not you noticed the reduction.
Services
If work we carried out has not been done correctly, bring the vehicle back and we will put it right at no charge. If we cannot, we will refund the cost of that work.
How refunds are paid
Refunds are returned to the original payment method. Card refunds typically take several working days to appear, depending on your bank.